You can't have my money, AT&T.
AT&T Wireless keeps practically begging me to never do business with them again. Here's a copy of the email I just sent to their customer service department.
*****
I cancelled my wireless service five months ago, but somehow I'm still in the system and still being charged. I spoke to a representative on the phone back in February about cancelling the account, paid off my balance, and then was assured that the service would be disconnected at the end of my billing cycle (which was March 10). The payment I submitted actually exceeded what was owed and I was left with a credit of $9.86. After a couple of months had passed, I received a bill and noticed that I was continuing to be charged service for subsequent months, minus my $9.86 credit. I sent an email much like this one explaining the mistake and asked that my account be stopped as I had already been told it would be on March 10. A month later my service had still not been disconnected because I received another bill. So this time I called customer service and again explained that my service hadn't been stopped when it should have been. I was told that the system was down or somesuch and my account could not be accessed at that time, so they took my number and agreed to call me back when my account could be accessed. I never received such a call. Now another month has passed and I've received another bill saying that I owe $135.71 for the last five months of service. I HAVE NOT USED THIS CELL PHONE SINCE MARCH 10. By my understanding, AT&T owes me $9.86, and my service should have been cancelled as of 3/10/04. Please see to it that this situation is rectified. I'm getting annoyed with superfluous bills and I'm not interested in complaining to you about the error for a fourth time. Thank you, good day.
*****
I realize that dealing with any cell phone company is reason enough to pull out your hair, but that doesn't mean I have to like it. Who here understands the point of this blog entry?
Also, whenever I'm getting lunch from Chick-Fil-A, I always start my order with the drink. ("I'll have a medium Dr. Pepper, a Chicken sandwich...) For some reason, moving the drink to the front of the order sequence really throws them off. They never get so confused that they hold up their hands and make me start over or anything like that, but I can read it in their eyes that they feel uneasy. It's been a lot of fun ordering like this over the past few weeks (I go to Chick-Fil-A a lot). I know the beverage order's rightful place in line is at the end, but I see no reason to strictly adhere to that. It's communism, that is. I don't know.
*****
I cancelled my wireless service five months ago, but somehow I'm still in the system and still being charged. I spoke to a representative on the phone back in February about cancelling the account, paid off my balance, and then was assured that the service would be disconnected at the end of my billing cycle (which was March 10). The payment I submitted actually exceeded what was owed and I was left with a credit of $9.86. After a couple of months had passed, I received a bill and noticed that I was continuing to be charged service for subsequent months, minus my $9.86 credit. I sent an email much like this one explaining the mistake and asked that my account be stopped as I had already been told it would be on March 10. A month later my service had still not been disconnected because I received another bill. So this time I called customer service and again explained that my service hadn't been stopped when it should have been. I was told that the system was down or somesuch and my account could not be accessed at that time, so they took my number and agreed to call me back when my account could be accessed. I never received such a call. Now another month has passed and I've received another bill saying that I owe $135.71 for the last five months of service. I HAVE NOT USED THIS CELL PHONE SINCE MARCH 10. By my understanding, AT&T owes me $9.86, and my service should have been cancelled as of 3/10/04. Please see to it that this situation is rectified. I'm getting annoyed with superfluous bills and I'm not interested in complaining to you about the error for a fourth time. Thank you, good day.
*****
I realize that dealing with any cell phone company is reason enough to pull out your hair, but that doesn't mean I have to like it. Who here understands the point of this blog entry?
Also, whenever I'm getting lunch from Chick-Fil-A, I always start my order with the drink. ("I'll have a medium Dr. Pepper, a Chicken sandwich...) For some reason, moving the drink to the front of the order sequence really throws them off. They never get so confused that they hold up their hands and make me start over or anything like that, but I can read it in their eyes that they feel uneasy. It's been a lot of fun ordering like this over the past few weeks (I go to Chick-Fil-A a lot). I know the beverage order's rightful place in line is at the end, but I see no reason to strictly adhere to that. It's communism, that is. I don't know.
